Last Update: February 5, 2025
Zivhora respects your privacy and values the relationship we have with you. Zivhora operates a curated portfolio of prestige fashion and lifestyle products, each referred to in this Privacy Policy as a "Brand".
This Privacy Policy describes how the Zivhora brand and the related entities in the countries listed in the Data Controllers section below collect, use, disclose and safeguard your personal information, including sensitive personal information. Unless otherwise indicated, the Zivhora brand in the countries listed below follows this Privacy Policy.
References in this Privacy Policy to "we", "us", "our", "Zivhora" are references to the entity or entities responsible for establishing the purposes for the processing of your personal information. See the Data Controllers section below for details.
Table of Content
We collect and process various categories of personal information depending on how you interact with us. This includes identifiers such as your name, email address, postal address, phone number, and account credentials. We may also collect commercial information such as purchase history, browsing behaviour on our sites, and product preferences.
Where you voluntarily provide it, we may also process sensitive categories of information such as skin type or beauty preferences to personalise our recommendations to you.
We collect personal information directly from you when you create an account, make a purchase, sign up for our newsletter, participate in a promotion, or contact our customer service team. We also collect information automatically when you visit our website through cookies and similar tracking technologies.
We may receive personal information about you from third parties, including social media platforms, advertising partners, and analytics providers, to the extent permitted by applicable law.
We use your personal information to process and fulfil your orders, manage your account, provide customer support, and send you transactional communications such as order confirmations and shipping updates.
With your consent or where we have a legitimate interest, we may also use your information to send you marketing communications, personalise your experience on our website, and improve our products and services through analytics.
Where applicable law requires it, we rely on the following legal bases to process your personal information: performance of a contract (to fulfil your orders and manage your account); legitimate interests (to improve our services and prevent fraud); legal obligation (to comply with applicable laws); and consent (for marketing communications and certain uses of cookies).
Depending on your location, you may have the right to access, correct, delete, or restrict the processing of your personal information. You may also have the right to data portability and to object to certain processing activities.
To exercise any of these rights, please contact us at nimi@zivhora.co.uk. We will respond to your request within the timeframe required by applicable law.
We may use your personal information to show you targeted advertisements on our website and on third-party platforms such as social media. This may include the use of data collected via cookies and pixels. You can opt out of personalised advertising at any time through your account settings or by contacting us.
We may transfer your personal information to countries outside your country of residence, including countries that may not provide the same level of data protection as your home country. Where such transfers occur, we ensure appropriate safeguards are in place, such as standard contractual clauses approved by relevant authorities.
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, destruction, or alteration. These include encryption, access controls, and regular security assessments.
We retain your personal information for as long as necessary to fulfil the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law. When your information is no longer needed, we securely delete or anonymise it.
The data controller responsible for your personal information is Zivhora Ltd, registered in the United Kingdom. If you have any questions about this Privacy Policy or how we handle your personal information, please contact us at nimi@zivhora.co.uk.