Last Update: February 5, 2025
We are committed to delivering your Zivhora order quickly and safely. Below you will find everything you need to know about our shipping options, estimated delivery times, and policies.
All orders are subject to availability. We will notify you as soon as possible if any item in your order is unavailable and offer a suitable alternative or a full refund.
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Orders placed before 2:00 PM GMT on a business day are typically processed the same day. Orders placed after 2:00 PM GMT, on weekends, or on public holidays will be processed the next business day.
Once your order has been processed and dispatched, you will receive a shipping confirmation email with your tracking information. Please allow up to 24 hours for tracking information to become active.
We offer the following shipping options for deliveries within the United Kingdom:
Standard Delivery — 3–5 business days. Free on orders over £75; £3.95 on orders below.
Express Delivery — 1–2 business days. £6.95 on all orders.
Next Day Delivery — Order before 2:00 PM GMT for next business day delivery. £9.95 on all orders. Not available on weekends or public holidays.
We ship to most countries worldwide. International delivery times and costs vary by destination:
Europe — 3–7 business days. From £8.95.
North America — 5–10 business days. From £12.95.
Rest of World — 7–14 business days. From £15.95.
All international orders are shipped via tracked courier services. Exact shipping costs will be calculated and displayed at checkout before payment.
Once your order has been dispatched, you will receive an email containing your tracking number and a link to track your parcel. You can also track your order by logging into your Zivhora account and visiting the Orders section.
If you have not received your tracking information within 24 hours of your dispatch confirmation, please check your spam or junk folder. If you still cannot locate it, please contact us at nimi@zivhora.co.uk.
While we do everything we can to ensure timely delivery, there may be occasions where delivery is delayed due to factors outside of our control, including adverse weather conditions, carrier delays, or high demand during peak periods.
During busy periods such as new collection launches and public holidays, please allow additional time for your order to be processed and delivered. We appreciate your patience and will always keep you updated.
For international orders, your parcel may be subject to customs inspections and import duties or taxes levied by the destination country. These charges are the responsibility of the recipient and are not included in our shipping costs.
We recommend checking with your local customs authority before placing an order if you are unsure about applicable charges. Zivhora is not responsible for any delays caused by customs clearance.
If your order arrives damaged, please take photographs of the packaging and products and contact us within 48 hours of receipt at nimi@zivhora.co.uk. We will work with you to arrange a replacement or refund as quickly as possible.
If your tracking shows your parcel as delivered but you have not received it, please first check with neighbours and any safe locations noted by the carrier. If you are still unable to locate your parcel, contact us and we will investigate with the carrier on your behalf.
We offer free returns on all UK orders within 30 days of receipt. Items must be returned in their original, unused condition with all tags and packaging intact. To initiate a return, please log into your account or contact us at nimi@zivhora.co.uk with your order number.
For international returns, customers are responsible for the cost of return shipping unless the item is faulty or incorrectly sent. We recommend using a tracked service as we cannot accept responsibility for parcels lost in transit. Refunds will be processed within 5–7 business days of receiving your return.